MY RETURN POLICY…

Every order is handled with care and as much clarity and transparency as possible.  My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.

Can I return the artwork I purchased? All sales of original artwork are final. If you wish to return a reproduction print, a restocking fee of 20% of the print cost will be applied. Exchanges for a different print of equal value also incur a 20% restocking fee. Here’s why: I print to order and I try my best to not have prints sitting in stock (which require care and space).

How long do I have to return or exchange a print? Print returns and exchanges are accepted within 7 days of receipt. If you do not reach out within 7 days, I am unable to make a return, so please be prompt!  (Note the 20% restocking fee described above.)  Exchange requests are fulfilled after receiving the returned print.  This is important to remember if you are making an exchange with a timeline in mind, such as Christmas.  I am unable to print the new print until I have received the print you are sending back to me to exchange. 

Is there any flexibility for returns or exchanges on Christmas gifts?  All sales of original artwork are final, so please be certain your gift will be received with the same enthusiasm and love that you have for the original artwork.  The return and exchange timeline for prints is relaxed during the winter holiday season to accommodate early shoppers and late “gifters”.  For gifts purchased in November and December, I accept returns or exchanges through January 31 the next year.  The 20% restocking fee still applies.

How do I initiate the return or exchange of a print? All requests to return or exchange a print must be initiated by you through e-mail to tricia@triciacaracappa.com. Please include the subject line, “REQUESTING A RETURN OR EXCHANGE” and all information on the original order confirmation.

I purchased a print, but now it’s on sale. Can I have the discount applied retroactively?  Absolutely! I am happy to issue you a retroactive discount if the purchase was made within a week of the first day of the sale event.

I had an issue. When will my replacement artwork ship / When will I receive my refund? I will ship your replacement artwork and/or issue a refund only after receiving your return and communicating by email.

What packaging do I use to send the print back?  Please return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement!   A functioning shipping label can only be provided if the weight and dimensions are accurate and the same as when the package was initially shipped.  If you do not have the original packaging, please go to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. A refund will not be provide for artwork that is damaged in transit back to the studio due to poor packaging or handling.  I am unable to restock and sell damaged prints, so please make sure you package your print with care!

LIABILITIES…

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?  I work hard to package each order with care in sturdy mailers and tubes so that it arrives undamaged. I am not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and I am not liable for any damage incurred post-delivery.    

This is how I typically handle situations that fall outside of my control:

Damaged Print: If your print is damaged in transit I am happy to handle this on a case by case basis with collectors who are able to provide details and documentation of the damage. Collectors may be asked to file a claim with the shipping service.  If the order is a complete loss and I offer a reprint, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “delivered” and is nowhere to be found, please first check your confirmation email to ensure that you input the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, so I may find the package returned here to my studio.  If the package is returned to my studio, I will email you as soon as I receive it and I am more than happy to forward it to your correct address, though I ask that you pay for the postage.

If the address is correct and you believe your package is lost, stolen, or if you missed the delivery, you must contact the shipping service personally.  Remember to check with your neighbors; carriers sometimes drop packages at a neighbor’s address by mistake.  Unfortunately, I am unable to address any failed delivery or theft issues directly.  You will need to file a report with the carrier.

In all cases, if a package is unable to be delivered, and is returned to the studio, I am happy to reship, but ask that you pay the for the additional postage.

I am unable to reprint any order for free that has been not delivered, lost, or stolen.

I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do?  Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. I am happy to exchange your print for another that will work better in your space! Please see above for my exchange policy.

Please email tricia@triciacaracappa.com if you have any questions about your order, and I will work with you to sort out any issues!